The Real Need to Quality Assurance in Call Centers

The Real Need to Quality Assurance in Call Centers

Quality assurance is something that is needed all the time. There needs to be someone in place to check things that are done in different environments. Call centers, for example, are going to be one of those areas where quality assurance is vital. There are tons of people that are using the phones to reach out to customers, and there needs to be someone in place to actually monitor the calls.

Different Workers, Different Tones

The thing that makes each call center unique is the workers that are part of the call center. It doesn’t matter how many people are interviewed. It does not matter how many resumes are viewed before people are put into a call center. At some point in time these different personalities may come through on the phone. There needs to be some quality assurance in place to make sure that the workers are conducting the phone conversations in a professional way.

Meeting the Expectations

There is a reason that people hear about the message about the monitoring of calls for quality control purposes before they speak to representatives. Companies want to ensure that the representatives that are speaker to customers are saying the right things. A person that is one the phone is not just there to speak their own mind and voice their own opinions. To the contrary, people that are part of the company are representatives of the company. Company leaders want to make sure that representatives are truly representing the company.

So many employees have loss jobs over time because they have gone far outside of what the company standards where. This is the only way to make sure that call centers can maintain some high level of quality for customer service. Some type of quality control method has to be put in place to assure that the rules are being followed.

The Customers That Voice Opinions

Another reason that quality assurance (or qa for call centers) is used has to do with the wide range of customer complaints that may be received through the years. Quality assurance is needed because there are so many customers that will call to complain if they feel that they have not helped through customer service. The concept of quality assurance is something that is good because it allows them to go back and trace the calls.

Customers are going to voice their opinions if something is going wrong. No company executive wants to have calls escalated for poor customer service. That is the reason why there will be a need to monitor the quality control of these calls. It makes a lot more sense to have calls recorded because it helps identify a problem.

Keeping Workers Aware of Issues

Quality is something that people will uphold, but there has to be some reason for workers to stay mindful of the need to engage in quality control. When the workers know that the calls are monitored they are much more likely to make quality control a priority. No monitoring of calls will diminish the call quality.

Take an online Excel training course if you need the program for work

Take an online Excel training course if you need the program for work

Has your boss told you that you will soon need to start using Excel for some of your work duties? Have you never used Excel before, or are a little bit rusty when it comes to remembering how to use the more complicated functions?

If so, do not worry. There are some excellent online Excel training courses available that can teach you everything you need to know about the spreadsheet program in just a few weeks, and all without leaving your home or office.

Where to find the right Excel training course for your needs — There are many courses for online excel training, and every one offers a different way to learn. This is why you need to do a little research before signing up for a course.

What to look for with any Excel training course — Things to look for when choosing an Excel training course include how many hours the course will take you to complete, how many video hours the course includes and if it also comes with supplemental resources.

Will you also need to buy a text book for it, or is everything you need included with the price of the course?

Can you access the course from any device, and can you access it over and over again for many years to come?

Finally, when you complete the course, do you receive a certificate of completion and is it a qualification you can then use to help you in your career?

How much should you pay for an Excel training course online? — Once you know what each Excel training course includes, you then need to decide how much you should pay for the course you choose.

This decision can be made by looking at the prices of each course you have found, and comparing the price to what each course offers.

Delete from your list the courses that are the same or higher than other courses but that offer less information or instruction.

Reviewing the online schools themselves — Remember, it is not just the course itself you should be concerned with when signing up for an Excel training course online.

You should also do some research on the online schools themselves as some are better than others, and some do nothing more than cheat the people that sign up with them.

Read online reviews written by people who have taken courses at particular schools, whether these courses were an Excel training course or something else.

Delete from your list the schools that seem to have many people complaining about the courses and the school itself. Keep the ones that get good reviews and that seem to offer courses students appreciate and enjoy.

Deciding on a course — Once you have all this information, it should not take you long to choose an Excel training course online that will teach you what you need to know.

Compare the subjects that will be covered, the amount of time you will need to study to complete the course and the cost. You should now be able to choose the right Excel training course for your particular business needs.

And for a little practice, try out the shortcuts in the video below:

Can your site benefit from buying targeted traffic?

Can your site benefit from buying targeted traffic?

Have you owned a website for quite a while, but are still not getting the amount of traffic that you should be getting?

Have you tried a variety of solutions, but little seems to be working for you?

If this is the case, it may be time you looked into buying targeted traffic as a way to get your site to become more popular. Targeted traffic that may just have far bigger consequences for your site than you could ever expect.

What is targeted traffic? — Targeted traffic is particular people from particular areas of the world with specific interests.

It is useful to buy as these types of people are far more likely to buy what you are selling, or click on advertising on your site thus earning you money.

With higher conversion rates from targeted website traffic, you really will see much more involvement from them as well.

A limited budget? — Your site can definitely benefit from buying targeted traffic if for no other reason than it is an extremely cheap way of getting new visitors to your site. In some cases, as many as 10,000 for a cost to you of less than fifty dollars.

If you have a limited budget, but really need to figure out a way of getting more traffic, paying for targeted traffic is a great solution.

It filters out unwanted visitors — When it comes to running a website, in most cases you do not want visitors to it that are not interested in the content of your site or what you are trying to sell.

After all, when they are doing nothing but using up your bandwidth without making you any money in return, it would honestly be better if they did not come at all.

Buying targeted traffic tends to filter out most of these people, however, as the only ones that will come from the traffic you pay for will all be interested in what your site has to offer.

Better than pay-per-click advertising — While most site owners at one time or another will pay for pay-per-click advertising, the return on their investment will almost always be poor. That is because you get just about anyone visiting your site this way, whether they have an interest in what you are offering or not.

By buying targeted traffic, however, you will not only benefit financially as you no longer waste your money on pay-per-click traffic that does not convert well, you will also benefit in having visitors that actually like what you are doing. They may even tell their friends about your site.

You can be incredibly specific — Unlike when paying for other types of advertising, buying targeted traffic allows you to be extremely specific about the people you are going after.

You can choose to only target people from a certain area, people in a certain age group or demographic, or those that have expressed an interest in what your site offers in the past.

By being so specific, you magnify your chances of selling the products you sell or by having people click on your ads. Thus, making more money for your site and for yourself.

Improving Lives Through Robotics Technology

People’s lives have been immensely improved by advancements in robotics technology.   What was once impossible is now already attainable.

Adaptive and assistive technology, as well as brain-computer interface and implants, are only a few of the advancements that benefited the disabled.

Adaptive Technology

People with disabilities, including the blind, have also benefited from robotics technology.  In the 80s, adaptive technology for people with sight impairments was developed.  Experts have developed programs capable of synthetic speech based on texts appearing on screens and later on through scanned texts.

Robotics and computers have changed lives for the better.  Around the world, a lot of children cannot attend school because of hearing or visual impairments, however, because of adaptive technology, learning is made possible.

BCI Technology

It is the goal of experts developing assistive technologies to aid those who are living with physical impairments.  That is why extensive studies of brain-computer interface (BCI) is constantly pursued.

While viewed by many as invasive, the advantages of using neuroprosthetics cannot be understated.  Vital functions such as sensing and motor capabilities are revived.  Lost limbs can now be replaced by synthetic parts capable of transmitting signals to senses.  Those who are hearing impaired benefit from cochlear implants.

Brain implants have also been introduced to help those afflicted by Parkinson’s disease.  A very tiny device is embedded in a particular region of the brain so that electrical impulses reaches other regions thereby triggering the required movement.

Not all BCIs are invasive.  There are those that involve merely neuroimaging, functioning as an interface tool.  Signals are meant to stimulate implants to trigger movement.  This non-invasive method can be a substitute for surgical procedures involving the brain.

Cochlear Implant Procedures

Those who are hearing impaired benefit from cochlear implants.  These implants have been popular in Europe and to date, more than 120,000 patients have benefited from it.  In three years’ time, it is projected that hearing impaired children could already be receiving cochlear implants before they even reach their 5th birthday.

Ethical issues could spring from robotics and technological advancements, yet no one is blind to the glaring benefits of applying these in the lives of people today.  They provide each person the opportunity to lead a healthier life and with it come the privilege to engage in work and worthwhile activities.

Amazing Invention: Ingestible, Tiny Robot

Would you agree to swallow a tiny robot?  Maybe not, if there’s no compelling reason to.  But if it’s going to help you recover from accidentally swallowing foreign material without the need of surgery, you will probably give this amazing invention a try.

There’s a robot so small and ingestible that it could be swallowed.  Once inside the stomach, it can perform its function – that of closing a wound or zeroing in on foreign material found in the digestive system.

Ingestible robot

Scientists from Massachusetts have come up with biodegradable robots so minute and flexible, they can be folded up and swallowed so it could do its function.  It is a minimally invasive method of fixing wounds in the stomach as it will just disintegrate once it has done its job.

The tiny robot is made of pig intestines, particularly those used as casings for sausages.  It looks like a tiny caterpillar designed using origami technique.  A very small magnet helps with maneuvering while inside the intestines, according to experts.

Producing a bot that can be ingested did present many challenges.  The team responsible for its development said that making it function inside a person’s stomach was difficult because it had to adapt to the organ’s anatomy. It should be able to move even when it accidentally flips over.

Structure and design

The robot’s material shrinks when exposed to heat.  When this takes place, slits on its surface causes the robot to fold making it look like segmented structure, like a column of boxcars.

This segmented structure allows the robot to attach itself on a surface and then break free when it flexes. It moves around via a stick-slip motion.

The stomach is filled with fluids so it has to be made to adapt to a watery environment.  The team restructured the robot, modeling it after a fish fin.  It is capable of swimming and crawling at the same time.

Tests on an artificial environment

The invention was tested on an artificial stomach.  The stomach was structured to simulate an actual one that has foreign material, a small watch battery that has been swallowed.  The objective was to test if the bot can target the watch battery and mend lacerations it has caused.

Scientists used silicone mold to line the artificial stomach and esophagus.  The silicone stomach also contains a liquid that is similar to gastric juices found in the intestines.

In one of the tests, the robot was placed in a capsule made of ice.  It’s as small as a pill so it can be easily swallowed.  Moreover, the robot has a tiny magnet attached to it so it can be propelled towards the floating battery.

Once near the battery, it attaches to it and together they can be rolled away from the digestive tract and passed out naturally.

This amazing invention proves to be a promising one but the team has to further improve controls to make maneuvering more effective and safe.